Our goal at Champion RC is to make sure you are completely happy with your purchase, therefore you may return new, unused merchandise within 30 days of purchase. The merchandise must be in the same condition as you received it. It must also be in the original packaging.
- Refunds issued back to the original form of payment may be subject to a 10% restocking fee. A restocking fee will not occur if the product can be resold without any reconditioning or package maintenance. Please note restocking fees typically occur with opened merchandise.
- Refunds are for the cost of product only. Shipping and handling fees are non-refundable.
- Refunds issued as a store credit will not incur restocking fees.
*Champion RC does not accept or re-sell any used products.
*Returned items must include original contents and packaging.
*Returns that do not meet the above conditions will not be accepted.
ITEMS INELIGIBLE FOR RETURN:
- Special Orders
- Any item that has been used
- Kits or specialty products with a broken protective seal
- Electronics- This includes any stand alone or installed electronics. If you feel that the electronics you’ve purchased are defective, please refer to the manufacturer’s warranty coverage.
HOW TO RETURN A PRODUCT:
Champion RC retains exclusive and sole discretion as to whether an item may be returned. An RMA must be obtained prior to returning any product. Please follow these steps.
- Contact Champion RC by email, phone, or live chat. http://championrc.com/contact-us/
- Print out the RMA Request Form by going here. http://championrc.com/rma-form/ You can print one from here or we can email one to you upon request.
- Prepare your return package
- Enclose the completed RMA form.
- Enclose the item(s) with original product packaging.
Items must ship in a packing box. Do not attach labels to original product packaging as this will change the condition of the item.
Write the RMA # on the outside of the box/envelope.
Send the return to the following address:
RMA # _________
5070 Carothers Pkwy #1045
Franklin, TN 37067
You will receive an email once the return has been processed.
If you elected a refund back to your original form of payment, please allow 5-7 days for it to show on your credit card or bank statement. If you do not indicate which method of refund you prefer then it will be issued back to the original form of payment automatically. Please allow for reasonable shipping time, as well as 3-5 days for our return processing time. Returns without a valid RMA number may incur a processing fee.
DEFECTIVE MERCHANDISE/WARRANTY INFORMATION:
Products are warranted solely by the manufacturer and contacting them is the best way to resolve any issues you may have with their products. Most manufacturers require that you contact them directly. We can provide you with contact information please contact our support here: firstname.lastname@example.org
Warranties are subject to expiration dates and policies set by the manufacturer. Please note that you will need a copy of your original receipt, which can be obtained through your online account on our website. If you did not create an online account and cannot find your order number please contact our support for assistance. Please note, some manufacturers will not honor warranty claims for customers outside of the USA and Canada, please refer to your product manual.
If delivery is refused or returned as undeliverable then the buyer is responsible for the return shipping costs as well as the standard return fees. Credit Card disputes against the order will significantly slow resolutions. Please contact support with any concerns or questions: http://championrc.com/contact-us/
RECEIVING DAMAGED SHIPMENTS OR INCORRECT ITEMS:
If you receive a package that was damaged in transit, please take photos immediately and contact Champion RC support. Please include your order number in the Subject line. Any damages must be reported within 48 hours of receiving the order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver.